Returns & Exchanges

Due to the perishable nature of our artisanal crystal candies, Silky Gem does not accept returns or exchanges for food items to ensure the highest safety and quality standards. If your order arrives damaged or incorrect, please follow the steps below within 48 hours of delivery for a resolution.

Return Process

• 1.
  Document the Issue

  Take clear, high-resolution photographs of the outer packaging and the specific product concerns immediately upon arrival.

• 2.
  Contact Support

  Email our customer care team with your order number and the attached photos to initiate a quality review.

• 3.
  Quality Assessment

  Our team will evaluate the damage or error against our shipping standards to determine if a replacement or credit is applicable.

• 4.
  Resolution Delivery

  Once approved, a replacement shipment will be prioritized or a store credit will be issued to your account within 3-5 business days.